Forthcoming Open Workshops



Workshop Date & Time: 7th September, 2017 (Thursday) 10:00am to 6:00pm

Venue:
Avion Hotel, Vile Parle East

Training Fees:
Rs. 3,500/- per participant + 18%GST (includes Breakfast, Lunch, Tea / Coffee, Course Handout)

Who Should Attend?:
Receptionists, Telephone Operators, Office Assistants, Help Desk / Front Desk Executives, Customer Support Officers.

Methodology:

PPT, Team & Individual Exercises, Role plays based on examples from work life, Games, Videos etc.

For Registration, Please Contact
Mr. Chirag Shah (Co-Founder)

Ph: 022-29670386 / 8976070386 / 9820690414

Front Office Communication And Etiquette

The front office has assumed great significance today in any company, as it is often the place where customers, vendors, visitors etc make their first impressions about an organization.

Front office becomes the face and the voice of an organization and is often an important figure in the entire customer experience.

This 1 day workshop aims to improve the capabilities of your front office personnel in following areas:

  • Communication & Etiquette to present a professional image
  • Developing positive personality traits
  • Skills in receiving and attending visitors
  • Handling incoming & outgoing telephonic communication
  • Handling difficult customers / visitors / callers

WORKSHOP TOPICS

  • Importance of front office and the roles performed

  • Creating a positive, professional corporate Image
    Behaviors, attitudes and habits to avoid
    Organizing reception area & Prioritizing Tasks

  • Effective Communication Skills
    Verbal (Oral & Written- Using right words, phrases & tone)
    Non-Verbal (Interpret Body language Ė Own & Others)
    Telephone Handling and Active Listening Skills

  • Etiquette Doís & Doníts for Appearance, Email, Telephonic, Office

  • Handling difficult people & situations
    Managing work stress

ADDRESS:

C-303, Vasant Sadhana, Mahavir Nagar, Dahanukar Wadi, Kandivali (W),
Mumbai - 400067.

    Phone: 022 - 29670386
                           +91-8976070386
                           +91-9820690414
   Email: chirag@knowledgeuniverse.in





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